Complaints

The Colorado Department of Human Services’ (CDHS) top priority is to meet the needs of those we serve.

In alignment with the State Board of Human Services’ directives, we emphasize that retaliation or retribution against individuals filing grievances is strictly prohibited by law.

Discrimination in any form is illegal, and all individuals, regardless of background or status, have the right to file a grievance without fear of repercussion.

We are particularly attentive to the concerns of vulnerable populations within our community and strive to ensure that they feel safe and supported in accessing our child welfare system.

Submit a Complaint

We work hard to provide our clients with excellent customer care, and your experience with our team matters. If you have a concern or complaint, we will do our best to assist you. We have a philosophy of attempting to resolve issues at the local level, so reaching out to your county first may result in resolving issues in a more timely manner. However, should you need additional assistance with a concern or complaint, CDHS’ Client Services is happy to assist.

You can submit a complaint by filling out one of the forms in the expandable sections on the website linked here, by emailing cdhs_clientservices@state.co.us, by calling 303.866.3275 or by submitting a complaint in the form below.

Request Child Welfare Worker Certification Information

Any person, organization, county, agency or state can request information about the following workers’ roles certification status:

• Hotline worker
• Hotline staff supervisor
• Social caseworker trainee
• Social caseworker
• Social casework supervisor

Please submit your request by email to CDHS_CW_Decertification_Inquiries@state.co.us.

The state of Colorado will respond within five business days to requests from county departments of human services and within ten business days to requests from any other agency, organization or the general public.